Celesté Pets (trading as Celesté Pets, ABN registered in Australia) operates celestestore.com.au. This Privacy Policy explains how we collect, use and protect your personal information when you visit our store, make a purchase or sign up to hear from us.
We have written this in plain language because we believe you deserve to understand exactly what happens with your data - no legal jargon, no hidden agendas.
The short version: We collect only what we need to run our store and serve you well. We never sell your data. We never store your payment information. You can unsubscribe from our emails at any time. That is it.
What Information We Collect
We collect information in two ways - directly from you and automatically through standard website tools.
| Information | When we collect it |
|---|---|
| Name and email address | When you place an order or sign up for our emails |
| Shipping address | When you place an order so we can deliver to you |
| Phone number | Optionally when you place an order for delivery updates |
| Order history | To process your purchases and handle returns |
| Device and browser data | Automatically via cookies and Google Analytics |
| Pages visited and time on site | Automatically to improve our store experience |
We do not collect or store any payment card details. All payment processing is handled securely by Shopify and our payment partners.
How We Use Your Information
We use your information only for legitimate purposes related to running our store and serving you well.
- To process and fulfil your orders and send delivery updates
- To send you order confirmations and receipts
- To handle returns, refunds and customer support queries
- To send you promotional emails about sales, new products and updates - only if you have opted in
- To improve our website experience using anonymised analytics data
- To show you relevant ads based on your browsing behaviour - you can opt out at any time
- To comply with legal obligations as required under Australian law
Google & Tracking Tools
Like most websites, we use Google tools to understand how visitors use our store. This helps us improve your experience and make better decisions about what to show you.
- Google Analytics - tracks anonymised data including pages visited, time on site, device type and general location. This data does not identify you personally
- Google Ads - may be used to show you relevant Celesté ads on other websites based on your visit to our store
- Google Tag Manager - manages our tracking tags in one place without slowing down the site
All Google tracking is anonymised and aggregated. We cannot see your name or personal identity through these tools - only general patterns like how many people visited a page or which products are popular. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
Email Communications
If you place an order or sign up to our email list, we may send you emails about:
- Order confirmations, shipping updates and receipts
- Upcoming sales and promotional events
- New product arrivals and collections
- Pet care tips and content we think you will enjoy
We will never send you marketing emails without your consent and we will never sell or share your email address with any third party for their own marketing purposes.
Unsubscribe anytime. Every marketing email we send includes a clear unsubscribe link at the bottom. One click and you will never hear from us again - except for essential order related emails which we are required to send.
Payments & Financial Security
Your financial security is our highest priority. Here is exactly how payments work on our store:
- All payments are processed through Shopify's encrypted payment gateway
- We never see, access or store your full credit card number, CVV or banking details
- Payment data goes directly from you to Shopify and our payment processors - it never touches our servers
- All transactions use SSL encryption - look for the padlock in your browser address bar
- We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay - all fully secured
Simple truth: We cannot access your payment details even if we wanted to. Shopify handles everything and they are one of the most trusted ecommerce platforms in the world with enterprise level security standards.
How Shopify Works With Your Data
Our store is built on Shopify, one of the world's leading ecommerce platforms. When you shop with us, some of your data is also processed by Shopify in order to power our store.
Shopify may collect and process data including your name, email, address, order details and device information in order to provide the checkout, payment processing and order management services that make our store work.
Shopify operates under its own comprehensive privacy policy. You can read it at shopify.com/legal/privacy. Shopify is fully compliant with international data protection standards including GDPR and Australian Privacy Principles.
Who We Share Your Data With
We share your data only where necessary to operate our store and deliver your orders. We never sell your data to anyone.
| Third Party | Why |
|---|---|
| Shopify | Powers our store, checkout and payment processing |
| Shipping carriers | Your name and address to deliver your order |
| Anonymised analytics and optional ad targeting | |
| Email platform | To send you order updates and marketing emails you opted in to |
| Payment processors | PayPal, Stripe and card networks to process your payment |
We do not share your data with any other third parties. We do not sell your data. Ever.
Your Rights
As an Australian customer you have rights under the Australian Privacy Act 1988 and Australian Privacy Principles. You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information we hold about you
- Delete your personal information from our records where legally permitted
- Opt out of marketing emails at any time via the unsubscribe link
- Opt out of Google Analytics tracking via the browser add-on
- Request a copy of the data we hold about you
To exercise any of these rights please contact us at shop@celestestore.com.au and we will respond within 30 days.
Cookies
Cookies are small files stored on your device that help websites remember your preferences and understand how you use them. We use cookies for the following purposes:
- Essential cookies - required for the store to function including your shopping cart and checkout session
- Analytics cookies - Google Analytics uses cookies to track anonymised visitor behaviour so we can improve our store
- Preference cookies - remember your settings and preferences for a better experience on return visits
- Marketing cookies - used to show you relevant Celesté ads on other websites if you have visited our store
You can control and delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to checkout and use the store properly.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your data, or if you would like to exercise any of your rights, please get in touch:
- Email: shop@celestestore.com.au
- Contact form: celestestore.com.au/pages/contact-us
- Business name: Celesté Pets
- Country: Australia
We will respond to all privacy related requests within 30 days.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will always post the updated version on this page with a revised date. Continued use of our store after any changes constitutes acceptance of the updated policy.